Help Center

Once you purchase, you'll get an email from Swire Audio, which will include your shipping confirmation along with your tracking number. You may click that tracking number to check where your order is. If the tracking number does not work for some reason, please contact us and we will get an update for you.

Please let us know as soon as possible if you have had a change of mind so we can accommodate your request. In this situation you should email us at admin@swireaudio.com with your details and then leave the rest to us! (We can only cancel/change orders if they have not been shipped out.)

Please be patient with international orders as they will inevitably take longer to get to you, allow 15 days before you inform our customer service team of a missing order.

Customer satisfaction is our first priority. We will do our best to reply to you within 12 hours.

Swire works with all iPhones, Androids, and PC (any bluetooth device).